no guarantees on signal:noise are offered, honoured, or acknowledged. also, hi.

Posts tagged “xbox live

XBL customer service fail WTF?!

Microsoft and I have been getting along really well the last several years, and even with my love of all things UNIXy, I’ve also been a big advocate for the awesome things going on in Redmond related to infosec.

In that context, imagine my surprise to discover the way that XBL (Xbox Live) treats their customers… especially an owner of a few Xbox 360s since launch. A few? Of right… ya. I’m looking at my fourth Xbox 360 right now, one of the pre-HDMI version. 2 Red Rings of Death and 1 optical drive failure. That’s not why I’m pissed off. Microsoft did the right thing, they extended warranties, etc. All my failed consoles have been replaced under warranty. So kudos for that, XBL folks.

That brings us to how you fail. (more…)